Outreach Services Walk-Up Window

Provides services to people who need support from an Outreach Worker but who cannot currently access services in a traditional face-to-face way, including situations where:

• People who do not want to leave their items unattended (fear of having bike stolen, pet that can’t come in, etc.)
• People who, for safety reasons, have been banned from the library
• Facilities have been required to close but an Outreach Worker is still on duty
• Any other reason that people may be uncomfortable entering the library to access Outreach Services.

Services available through this window are provided by Outreach Workers and are exclusively on the urgent social needs of underserved people, including:

• ​Providing housing and emergency shelter resources
• Assistance with acquiring ID, important documentation, or applications
• Urgent job search or unemployment help
• Crisis support
• System navigation
• Other referrals to community support organizations.