Complaints: Pharmacists, Pharmacy Technicians and Proprietary Pharmacies
Provided by: Saskatchewan College of Pharmacy Professionals
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Service Description
If an individual has a concern or problem with the way a pharmacy professional practices or the service they received from a pharmacy professional or pharmacy in Saskatchewan, the following steps are recommended:
- Talk with the pharmacy professional about concerns.
- If the pharmacy professional is unable to resolve concerns, or if the individual is not comfortable talking about the concerns with the pharmacy professional, talk with the pharmacy manager.
- If dissatisfied with the above efforts, or if the individual feels it is inappropriate to do either of the above, contact the College to discuss concerns and they will offer guidance and suggestions.
- If the College is unable to resolve the concern or situation with this approach, the individual can file a formal complaint.
Formal complaints must be received in writing or using the Complaint Form. Formal complaints must contain specific details about the event(s), concern(s), or pharmacy process(es), filled prescriptions, and or witnesses.
Visit the website for further information on the process once a formal complaint is filed.
Application Process
Visit the website to submit a formal complaint or formal complaints can be submitted in writing to the College.
Fees
No fees for public enquiries or complaints.
Fax: 306-584-9695
Business Line: 306-584-2292
Hours of Operation
Monday - Friday, 8:00am - 12:00 pm (noon), 1:00 pm - 4:30 pm.
Service Website
saskpharm.ca/site/forthepublic/complaintsprinciples?nav=sidebar
Email
Coverage Area
Saskatchewan
Languages Offered
English
Saskatchewan College of Pharmacy Professionals
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Location Info
Hours of Operation
Monday - Friday, 8:00 am - 12:00 pm (noon), 1:00 pm - 4:30 pm. Closed all statutory holidays.
Accessibility
Wheelchair access - designated parking spaces; Wheelchair access - front or side or back doors; Wheelchair access - ramps; Wheelchair access - washrooms (at least one); Wheelchair access - call for details or special appointment req’d
211 Saskatchewan strives to make sure information is correct. However, there are often changes to community services, which means inaccuracies may be possible. The information presented by 211 Saskatchewan may be subject to change.