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Ombudsman for Banking Services and Investments

Provided by: Ombudsman for Banking Services and Investments

Service Description

As a free alternative to the legal system, the Ombudsman works informally and confidentially to find fair outcomes to disputes about banking and investment products and services.

OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections.

Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.


Anyone whose financial institution is a participating firm of OBSI.

Application Process

See website for details.


No cost.

Fax: 1-888-422-2865

TTY: 1-844-358-3442

Toll-Free: 1-888-451-4519

Hours of Operation

Monday - Friday
8:30 am - 5:30 pm EST

Service Website



Coverage Area


Languages Offered

French, English

Ombudsman for Banking Services and Investments


2400 - 20 Queen Street West
Toronto ON  M5H 3R3

Get Directions
Mailing Address

PO Box 8
Suite 2400
Toronto ON  M5H 3R3

Location Info

Hours of Operation

Monday - Sunday
8:30 am - 5:30 pm EST


Not applicable - no public physical address for program/service.

211 Saskatchewan strives to make sure information is correct. However, there are often changes to community services, which means inaccuracies may be possible. The information presented by 211 Saskatchewan may be subject to change.

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